Refunds & Cancellations

1. Order Cancellation (Before Acceptance)

A Customer may cancel an order at any time while it is still "Pending" — i.e. before any Worker has accepted it. Since no service has been rendered at this stage, cancelling here does not currently qualify for the dispute-refund process described below; the order simply moves to a cancelled status.

2. Reporting a Problem

Once a Worker has submitted account details, if the Customer is unable to log in, finds the credentials incorrect, or the account is otherwise not usable, the Customer can report the problem directly from the order page. This places the order under admin review.

3. Admin Review & Outcome

Our admin team reviews every reported issue. Based on the evidence available, the order is resolved in one of two ways:

• In the Customer's favor — the order is cancelled and the Customer becomes eligible to request a refund.
• In the Worker's favor — the order is marked complete and the Worker is paid, if the admin determines the account was delivered correctly.

4. How Refunds Are Processed

If your dispute is resolved in your favor, you can submit a refund request directly from the cancelled order's page by providing your UPI ID. Our team manually verifies and processes the transfer. Refunds are typically completed within 24–48 hours of the request being submitted, and you will see a "Refunded Successfully" status on the order once done.

5. Refund Method

All refunds are transferred directly to the UPI ID provided by the Customer at the time of the refund request. We do not process refunds back to the original card/net banking source at this time.

6. Non-Refundable Situations

Orders that are completed successfully (Customer confirmed login, or auto-completed after the standard waiting period without a reported issue) are not eligible for a refund.

7. Contact for Refund Queries

For any questions about a pending refund, email us at admin@mailzeon.com with your Order ID.